Area Experience Leader – Multi-Office Client Experience

H&R Block; Birmingham (AL); On-site; USD 85,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in every office.

As a visible, hands-on leader, you will balance strategic oversight with in-office presence, align priorities, strengthen execution, and support client outcomes and business

Qualifications

• Proven ability to lead multiple offices and teams.
• Experience delivering consultative client experiences.
• Ability to translate data and trends into actions.
• Strong project and change management skills.
• Effective communication and problem-solving capabilities.

Responsibilities

• Oversee 4–6 retail offices delivering consistent client experiences.
• Coach Tax Professionals and Client Service Professionals for performance.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Manage staffing, facilities, compliance, and day-to-day operations across offices.
• Monitor performance metrics and drive revenue and business results.
• Ensure staffing, scheduling, and labor management across locations.

Skills

Team leadership

Client experience

Operational excellence

Data analysis

Travel readiness

Education

Bachelor's degree

Job description

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in every office.

As a visible, hands-on leader, you will balance strategic oversight with in-office presence, align priorities, strengthen execution, and support client outcomes and business