Area Experience Leader - Multi-Office Growth

H&R Block; Danville (IL); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and provide expert guidance.

This hands-on leader balances strategic oversight with in-office presence, owning staffing, facilities, compliance, and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail or service environment with accountability for performance.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with accountability and coaching.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices, including staffing and compliance.

Skills

Client-centric mindset

Leadership

Data interpretation

Problem solving

Change management

Independent judgment

Communication

Travel readiness

Schedule flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and provide expert guidance.

This hands-on leader balances strategic oversight with in-office presence, owning staffing, facilities, compliance, and