Area Experience Leader: Multi-Office Mastery

H&R Block, Inc.; Council Bluffs (IA); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to supervise 4–6 retail offices and ensure a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to deliver strong business results.

The role emphasizes office readiness, staffing, facilities, compliance, and day-to-day operations, with travel between offices and a focus on coaching teams to

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service operations.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing daily operations across locations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide real-time feedback to strengthen team execution.
• Own office readiness, staffing, facilities, and day-to-day operations.

Skills

Leadership

Client-centric

Data interpretation

Communication

Problem-solving

Travel

Schedule flexibility

Change management

Independent judgment

Education

Bachelor’s degree

Job description

H&R Block is seeking an Area Experience Leader to supervise 4–6 retail offices and ensure a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership to deliver strong business results.

The role emphasizes office readiness, staffing, facilities, compliance, and day-to-day operations, with travel between offices and a focus on coaching teams to