Area Experience Leader: Multi-Office Oversight

H&R Block, Inc.; Columbia (MD); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for service, operations, and performance, and coach Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming atmosphere. In this hands‑on role, you’ll manage staffing, facilities, compliance, and day‑to‑day operations, translate data into action, travel between

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven experience leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Demonstrated ability to drive business and financial results across multiple locations.
• Experience managing day‑to‑day operations including staffing, facilities, and compliance.

Responsibilities

• Lead a portfolio of 4–6 retail offices to deliver a consistent client experience across locations.
• Coach Tax Professionals and Client Service Professionals to anticipate client needs and provide expert guidance.
• Oversee staffing, facilities, compliance, and day‑to‑day operations across offices.
• Monitor performance metrics and drive improvements in client experience and business results.
• Travel frequently between offices to maintain in‑person leadership presence.

Skills

Leadership

Client-centric

Team coaching

Operations management

Financial results

Change management

Data interpretation

Decision making

Communication

Travel readiness

Schedule flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for service, operations, and performance, and coach Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming atmosphere. In this hands‑on role, you’ll manage staffing, facilities, compliance, and day‑to‑day operations, translate data into action, travel between