Area Experience Leader: Multi-Office Growth & Service

H&R Block; Vinton (VA); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, team performance, and business results while balancing strategic oversight with in‑office presence.

You’ll coach Tax Professionals and Client Service Professionals, develop bench strength, manage staffing, facilities, compliance, and day‑to‑day operations, and travel for

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Identify patterns across offices and address performance gaps.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive actions to improve results.
• Oversee daily operations across offices including staffing, scheduling, and compliance.
• Ensure office readiness including facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership experience

Client-centric mindset

Coaching & development

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices and deliver a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, team performance, and business results while balancing strategic oversight with in‑office presence.

You’ll coach Tax Professionals and Client Service Professionals, develop bench strength, manage staffing, facilities, compliance, and day‑to‑day operations, and travel for