Area Experience Leader: Multi-Office Growth & Ops

H&R Block; Columbia (MD); On-site; USD 59,000 - 74,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution across locations.

You’ll balance strategic leadership with hands‑on presence, manage staffing, facilities, compliance, and day‑to‑day operations, and travel between offices to maintain in‑person leadership and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in multi‑unit environments with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business results while managing day‑to‑day operations across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead by setting clear expectations and coaching for consistent performance.
• Provide coaching based on observed behavior and performance data.
• Own revenue, growth, and operational performance across offices.
• Ensure staffing, facilities, and daily operations run smoothly.

Skills

Leadership

Client-centric

Operations management

Team coaching

Change management

Data analysis

Communication

Travel readiness

Education

Bachelor's degree

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution across locations.

You’ll balance strategic leadership with hands‑on presence, manage staffing, facilities, compliance, and day‑to‑day operations, and travel between offices to maintain in‑person leadership and