Area Experience Leader: Multi-Office Excellence

H&R Block; Gastonia (NC); On-site; USD 85,000 - 125,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, drive operational execution, and align teams with business results.

Youll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices with disciplined execution.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to ensure consistent performance.
• Provide coaching informed by observed behaviors and real-time feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Oversee daily operations including staffing, scheduling, compliance, and SOPs across offices.

Skills

Leadership

Client-centric mindset

Coaching and development

Change management

Data interpretation

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, drive operational execution, and align teams with business results.

Youll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance.