Area Experience Leader: Multi-Office Excellence

H&R Block, Inc.; Wichita Falls (TX); Sur place; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Comprehensive benefits

Résumé du poste

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and driving performance across locations.

You’ll coach Tax Professionals and Client Service Professionals, align staffing and operations, monitor metrics, and travel frequently to stay present across offices, delivering a welcoming, client-centric experience.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with accountability for performance.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsabilités

• Own consistent delivery of the client experience across 4-6 offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Lead adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Coach Tax Professionals and Client Service Professionals to maintain consistent performance.
• Provide coaching based on observed behaviors, performance outcomes, and real-time feedback.
• Identify patterns, address gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and implement actions to improve business results.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Oversee office readiness, staffing, facilities, and seasonal preparation.

Connaissances

Leadership

Client-centric

Coaching

Data interpretation

Communication

Strategic oversight

Formation

Bachelor’s degree or equivalent experience

Description du poste

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience and driving performance across locations.

You’ll coach Tax Professionals and Client Service Professionals, align staffing and operations, monitor metrics, and travel frequently to stay present across offices, delivering a welcoming, client-centric experience.