Area Experience Leader: Multi-Office Excellence

H&R Block, Inc.; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming, confident experience. You’ll balance strategic oversight with hands-on leadership, manage staffing, facilities, and day-to-day operations, and drive revenue, growth, and performance across the

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience
• Strong leadership capability with coaching, development, and accountability
• Demonstrated ability to drive business and financial results across multiple locations, including labor management
• Experience leading through change, including adoption of new processes and ways of working
• Ability to exercise independent judgment and prioritize competing demands across multiple locations
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance
• Strong communication and problem-solving skills, including handling client escalations and complex issues
• Ability to interpret data, identify trends, and translate insights into action
• Ability to travel frequently in-day between assigned offices to maintain in-person presence

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to consistent performance.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming, confident experience. You’ll balance strategic oversight with hands-on leadership, manage staffing, facilities, and day-to-day operations, and drive revenue, growth, and performance across the