Area Experience Leader - Multi-Office Excellence

H&R Block, Inc.; West Lebanon (NH); On-site; USD 95,000 - 135,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for consultative service, operations, and performance while coaching Tax Professionals and Client Service Professionals to deliver outstanding guidance and service. As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive staffing and compliance, monitor

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Proven experience leading teams in a multi‑unit retail, service, or operations environment.
• Strong client‑centric mindset with consultative client experience.
• Demonstrated ability to drive business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client‑centric leadership.
• Lead professionals by setting clear expectations, coaching for performance, and accountability.
• Provide coaching informed by observed behaviors and real‑time feedback to strengthen teams.
• Own revenue, growth, and operational performance across offices; monitor metrics and trends.

Skills

Team leadership

Client-centric

Operational excellence

Data interpretation

Travel readiness

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll set expectations for consultative service, operations, and performance while coaching Tax Professionals and Client Service Professionals to deliver outstanding guidance and service. As a visible, hands‑on leader, you’ll balance strategic oversight with in‑office presence, drive staffing and compliance, monitor