Area Experience Leader: Multi-Office Excellence

H&R Block, Inc.; Oklahoma City (OK); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life balance support

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive performance across locations. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing hands-on leadership with strategic oversight to deliver client outcomes and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit retail/service/operations environment.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.
• Experience leading through change and adoption of new processes.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations and coaching for performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operations across offices.
• Monitor performance metrics and implement actions to improve results.
• Oversee daily operations, staffing, scheduling, and compliance across offices.
• Oversee office readiness and staffing for seasonal demand.

Skills

Leadership

Client-centric mindset

People development

Data interpretation

Communication

Change management

Education

Bachelor’s degree

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive performance across locations. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, balancing hands-on leadership with strategic oversight to deliver client outcomes and