Area Experience Leader: Lead 4–6 Offices

H&R Block; Oceanside (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Associate discount program

Job summary

H&R Block seeks an Area Experience Leader to manage 4–6 offices, ensuring a consistent, consultative client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue and operational performance while maintaining office readiness.

You will lead in-person across locations, monitor metrics, implement improvements, and oversee staffing, facilities, and onboarding to meet seasonal demand.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability with coaching, development, and accountability.
• Experience driving business and financial results across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Team leadership

Client-centric mindset

Coaching & accountability

Data interpretation

Communication skills

Multi-location operations

Education

Bachelor's degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to manage 4–6 offices, ensuring a consistent, consultative client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue and operational performance while maintaining office readiness.

You will lead in-person across locations, monitor metrics, implement improvements, and oversee staffing, facilities, and onboarding to meet seasonal demand.