Area Experience Leader - 4–6 Offices

H&R Block; Saint Louis Park (MN); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to manage a portfolio of 4–6 offices, delivering a high-quality, consultative client experience. You will coach Tax Professionals and Client Service Professionals, ensuring staff readiness, sales growth, and strong client outcomes across locations.

You will balance strategic oversight with hands-on leadership, guiding performance, staffing, and compliance while traveling between offices to maintain presence and consistency.

Qualifications

• Experience leading teams in multi-unit retail/service/operations environments.
• Strong client-centric mindset with consultative client experience.
• Ability to manage day-to-day operations across multiple locations, including staffing and scheduling.
• Proven ability to drive business and financial results.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results and client retention.

Skills

Leadership

Client-centric mindset

Communication skills

Coaching ability

Operations management

Data-driven decision making

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to manage a portfolio of 4–6 offices, delivering a high-quality, consultative client experience. You will coach Tax Professionals and Client Service Professionals, ensuring staff readiness, sales growth, and strong client outcomes across locations.

You will balance strategic oversight with hands-on leadership, guiding performance, staffing, and compliance while traveling between offices to maintain presence and consistency.