Area Experience Leader: Grow & Optimize 4–6 Offices

H&R Block; Columbia Township (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational excellence, and own revenue and business outcomes with hands‑on leadership.

The role requires multi‑unit leadership, scheduling flexibility, and travel between offices to maintain a strong in‑person presence and seasonally adjusted workforce readiness.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day‑to‑day operations across multiple locations.
• Experience leading through change and adoption of new processes.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Coaching & Development

Client Experience

Strategic Oversight

Problem Solving

Education

Bachelor’s degree

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational excellence, and own revenue and business outcomes with hands‑on leadership.

The role requires multi‑unit leadership, scheduling flexibility, and travel between offices to maintain a strong in‑person presence and seasonally adjusted workforce readiness.