Area Experience Leader: Oversee 4–6 Offices

H&R Block; Easton (MD); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, delivering a consistent, high-quality consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, align staffing, facilities, and operations, and drive revenue, growth, and performance across multiple locations.

This role requires strong leadership, change management, and the ability to travel frequently to maintain in-person presence across offices, including evenings and weekends as

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Proven ability to lead and develop teams across multiple locations.
• Experience driving business and financial results while managing day-to-day operations.

Responsibilities

• Own consistent delivery of client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead staffing, facilities, compliance, and day-to-day operations for office readiness.
• Coach Tax Professionals and Client Service Professionals, setting clear expectations.
• Monitor performance metrics and drive revenue, growth, and business outcomes.

Skills

Leadership

Multi-unit management

Client-centric mindset

Coaching & development

Change management

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, delivering a consistent, high-quality consultative client experience. You’ll coach Tax Professionals and Client Service Professionals, align staffing, facilities, and operations, and drive revenue, growth, and performance across multiple locations.

This role requires strong leadership, change management, and the ability to travel frequently to maintain in-person presence across offices, including evenings and weekends as