Area Experience Leader: Elevate Client Experience

H&R Block, Inc.; Fond du Lac (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results while managing day-to-day operations. You’ll own office readiness, staffing, facilities, compliance, and daily operations, building high‑performing teams and ensuring preparedness to serve clients

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading through change and multi-location operations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.

Skills

People management

Team leadership

Coaching

Strategic oversight

Client-centric mindset

Operational execution

Performance coaching

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive business results while managing day-to-day operations. You’ll own office readiness, staffing, facilities, compliance, and daily operations, building high‑performing teams and ensuring preparedness to serve clients