Area Experience Leader: Elevate Client Service

H&R Block, Inc.; Iowa City (IA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance, while balancing strategic oversight with hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations to drive revenue, growth, and strong business results across

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations.

Skills

Leadership

Client-centric

Communication

Data interpretation

Change management

Staffing

Coaching

Education

Bachelor's degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You’ll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance, while balancing strategic oversight with hands-on leadership. You will own office readiness, staffing, facilities, compliance, and day-to-day operations to drive revenue, growth, and strong business results across