Area Experience Leader: Elevate Client Experience Across 4-6 Offices

H&R Block, Inc.; Town of Riverhead (NY); On-site; USD 66,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership in-office. You’ll own office readiness, staffing, compliance, and daily operations, driving performance, growth, and client-focused results across multiple locations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment.
• Strong client-centric mindset with proven leadership skills.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and outcomes.

Skills

Leadership

Coaching & development

Client-centric service

Strategic oversight

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership in-office. You’ll own office readiness, staffing, compliance, and daily operations, driving performance, growth, and client-focused results across multiple locations.