Area Experience Leader - Elevate Client Experience

H&R Block, Inc.; Greenville (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, drive office readiness, staffing, facilities, and compliance, and lead through hands‑on presence across locations to build high‑performing teams. This role blends strategic oversight with in‑office leadership to deliver client outcomes and business

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change and adopting new processes.

Responsibilities

• Own delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead professionals by setting clear expectations and coaching to performance.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns across offices and develop bench strength.

Skills

Leadership

Coaching

Client-centric mindset

Strategic leadership

Communication

Problem solving

Data interpretation

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, drive office readiness, staffing, facilities, and compliance, and lead through hands‑on presence across locations to build high‑performing teams. This role blends strategic oversight with in‑office leadership to deliver client outcomes and business