Area CX Specialist - Multi-Branch Concierge

Huntington Bancshares, Inc.; Powell (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist to support multiple branches, traveling as needed to assist customers and colleagues. The role emphasizes delivering best-in-class service, recommending deposit and loan products, and educating customers on technology use.

A reliable, adaptable team member will thrive in this mobility-focused position. The ACES role includes working within a supportive leadership culture, ongoing coaching, and opportunities for

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year customer service and branch banking experience.
• Bachelor's degree preferred.
• Knowledge of banking products and financial services helpful.
• NMLS licensing available; Notary licensing preferred.

Responsibilities

• Provide coverage across branches, assisting customers and guiding them to appropriate services.
• Process customer transactions accurately and maintain cash controls.
• Deliver excellent customer service and resolve issues promptly.
• Educate customers on deposits, loans and technology usage (online, mobile, ATM).
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Branch banking

Sales and banking products

Presentation skills

Education

High School Diploma or GED

Bachelor's degree

Job description

Huntington Bancshares, Inc. is seeking an Area Customer Experience Specialist to support multiple branches, traveling as needed to assist customers and colleagues. The role emphasizes delivering best-in-class service, recommending deposit and loan products, and educating customers on technology use.

A reliable, adaptable team member will thrive in this mobility-focused position. The ACES role includes working within a supportive leadership culture, ongoing coaching, and opportunities for