Area Coach

Workstream; Epping (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Company vehicle or car allowance

Spending card

Job summary

Workstream is seeking an Area Coach to oversee multiple casual dining locations. You will lead Restaurant Managers, implement company standards, and drive guest satisfaction while ensuring financial performance across districts.

The role emphasizes leadership development, operational excellence, and strategic execution to sustain growth and profitability in a fast-paced dining environment.

Qualifications

• 5+ years of multi-unit or district-level experience in restaurant management.
• Proven track record of developing high-performing teams.
• Strong leadership and coaching abilities.
• Excellent verbal and written communication skills.
• Deep understanding of restaurant operations and cost control.

Responsibilities

• Lead and develop Restaurant Managers and Assistant Managers across multiple locations.
• Drive operational excellence, food safety, quality and maintenance standards.
• Enhance guest experience and resolve guest concerns with a proactive approach.
• Monitor KPIs, sales, labor, and costs; implement profitability initiatives.
• Set clear goals, track performance, and foster accountability across sites.

Skills

Multi-unit district management

Leadership development

Restaurant operations

Guest experience management

Analytical budgeting

Communication

Job description

District Manager – Multi-Unit (Fast Casual Dining)

A large and rapidly growing casual dining franchisee is seeking an experienced Area Coach (District Manager) to oversee multiple restaurant locations. This role is responsible for driving operational excellence, developing leadership talent, ensuring consistent guest experiences, and maximizing financial performance.

Benefits include:

• Medical, Dental, and Vision insurance
• Life insurance
• Short-term & long-term disability
• 401(k) with company match
• Paid time off (vacation, holidays, sick time)
• Company Vehicle or Car Allowance

Key Responsibilities

Leadership & Talent Development

• Recruit, coach, and develop Restaurant Managers and Assistant Managers
• Build a strong leadership pipeline and succession plan across locations
• Hold management teams accountable for performance and results

Operational Excellence

• Ensure consistent execution of company standards, including food safety, quality, and facility maintenance
• Drive operational improvements through adherence to systems and processes
• Lead the rollout and execution of new products and initiatives

Guest Experience

• Ensure a consistent, high-quality customer experience across all locations
• Respond promptly and effectively to guest concerns
• Coach teams to exceed guest expectations
• Analyze sales, labor, and cost trends to identify opportunities
• Develop and execute strategies to improve profitability
• Establish and monitor key performance metrics (KPIs)

Performance Management

• Set clear expectations and measurable goals for each location
• Track and improve employee satisfaction, retention, and engagement
• Drive a culture of accountability and continuous improvement

Qualifications

• Minimum 5+ years of multi-unit or district-level experience in restaurant or food service management
• Proven track record of:
• Developing high-performing teams
• Improving guest satisfaction and retention
• Driving sales and profitability
• Strong leadership, coaching, and interpersonal skills
• Excellent verbal and written communication abilities
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Deep understanding of restaurant operations and industry best practices
• Bonus Program (performance-based)
• Company vehicle or vehicle allowance
• Spending Card for work-related expenses

Schedule

• Primarily Monday–Friday
• Weekends and evenings as needed based on business demands

Equal Opportunity Employer

We are an Equal Opportunity Employer and make all employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.