Area Coach

Workstream; Marlborough (MA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Company Vehicle or Car Allowance

Spending Card for work-relatedExpenses

Job summary

Workstream in Marlborough, MA is seeking an experienced District Manager to oversee multiple fast casual dining locations. You will drive operational excellence, develop leadership talent, and ensure consistent guest experiences while maximizing financial performance.

The role requires 5+ years of multi-unit restaurants experience, strong leadership and communication skills, and a track record of building teams, improving guest satisfaction, and growing sales.

Qualifications

• Minimum 5+ years of multi-unit or district-level restaurant management experience.
• Proven ability to develop high-performing teams and leadership pipelines.
• Track record in improving guest satisfaction, sales, and profitability.

Responsibilities

• Lead and develop Restaurant Managers and Assistant Managers across locations.
• Ensure adherence to standards for food safety, quality, and facilities.
• Drive operational improvements and rollout of new products and initiatives.
• Monitor KPIs and drive profitability through cost and labor optimization.

Skills

Leadership

Communication

Analytical skills

Coaching

Interpersonal skills

Job description

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District Manager – Multi-Unit (Fast Casual Dining)

A large and rapidly growing casual dining franchisee is seeking an experienced Area Coach (District Manager) to oversee multiple restaurant locations. This role is responsible for driving operational excellence, developing leadership talent, ensuring consistent guest experiences, and maximizing financial performance.

If you are a results-driven leader who thrives in a fast-paced environment and enjoys building strong teams, we encourage you to apply.

Benefits include:

• Medical, Dental, and Vision insurance
• Life insurance
• Short-term & long-term disability
• 401(k) with company match
• Paid time off (vacation, holidays, sick time)
• Company Vehicle or Car Allowance

Key Responsibilities

Leadership & Talent Development

• Recruit, coach, and develop Restaurant Managers and Assistant Managers
• Build a strong leadership pipeline and succession plan across locations
• Hold management teams accountable for performance and results

Operational Excellence

• Ensure consistent execution of company standards, including food safety, quality, and facility maintenance
• Drive operational improvements through adherence to systems and processes
• Lead the rollout and execution of new products and initiatives

Guest Experience

• Ensure a consistent, high-quality customer experience across all locations
• Respond promptly and effectively to guest concerns
• Coach teams to exceed guest expectations
• Analyze sales, labor, and cost trends to identify opportunities
• Develop and execute strategies to improve profitability
• Establish and monitor key performance metrics (KPIs)

Performance Management

• Set clear expectations and measurable goals for each location
• Track and improve employee satisfaction, retention, and engagement
• Drive a culture of accountability and continuous improvement

Qualifications

• Minimum 5+ years of multi-unit or district-level experience in restaurant or food service management
• Proven track record of:
• Developing high-performing teams
• Improving guest satisfaction and retention
• Driving sales and profitability
• Strong leadership, coaching, and interpersonal skills
• Excellent verbal and written communication abilities
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Deep understanding of restaurant operations and industry best practices
• Bonus Program (performance-based)
• Company vehicle or vehicle allowance
• Spending Card for work-related expenses

Schedule

• Primarily Monday–Friday
• Weekends and evenings as needed based on business demands

Equal Opportunity Employer

We are an Equal Opportunity Employer and make all employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.

773 Boston Post Rd E, Marlborough, MA 01752, USA