Arcade Operations Manager Trainee

Round One Entertainment; Edison (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

Round One Entertainment in Edison, New Jersey, is seeking an Amusement Manager to oversee arcade operations, staff and equipment, ensure cash handling accuracy, and keep games in ideal playing condition. This role emphasizes customer service, problem solving and adherence to company policies.

You will schedule staff, manage promotions, monitor inventory, train employees, handle reports, assist with theft prevention, and step in for General Manager when needed.

Qualifications

• Associates degree and 2-3 years retail management experience.
• Strong customer service and interpersonal skills.
• Solid communication and analytical thinking abilities.
• Appreciation for diversity.

Responsibilities

• Achieve sales goals through the efficient execution of Company policies.
• Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
• Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Monitor store inventory levels on a daily basis ensure adequate availability of products.
• In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
• Ensure all store amusement employees are properly trained.
• Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
• Able to perform General Manager duties in his/her absence.
• Monitor store staffing on a daily basis to ensure the department is adequately staffed.
• Assist the General Manager in curbing internal and external theft.
• Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
• Ability to understand and track departmental sales on an ongoing basis.
• Assist with overall operations improvements such as increasing customer base.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Resolve complex customer complaints.
• Conducts alcohol and age restriction control in accordance with company policies.
• Perform all shift duties as required by the General Manager.
• Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
• Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
• Review department timesheets for accuracy.
• Counsel and train employees as needed.
• Additional duties and responsibilities to be performed when directed by the General Manager.
• Receiving/Shipping.
• Invoicing.
• Cash Handling and Management.
• Front Counter to include register functions/procedures.
• Travel for company-related errands and off-site assignments.
• Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
• Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Analytical thinking

Diversity appreciation

Education

Associates degree

Job description

Round One Entertainment in Edison, New Jersey, is seeking an Amusement Manager to oversee arcade operations, staff and equipment, ensure cash handling accuracy, and keep games in ideal playing condition. This role emphasizes customer service, problem solving and adherence to company policies.

You will schedule staff, manage promotions, monitor inventory, train employees, handle reports, assist with theft prevention, and step in for General Manager when needed.