Arcade & Amusement Floor Supervisor

Round1 Entertainment Inc; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Job summary

Round1 Entertainment Inc. is seeking an Amusement Supervisor to support the Amusement Manager and General Manager in supervising the Arcade Department within a busy entertainment center.

The role requires a high school diploma or GED and open availability, including nights and weekends, with a must-have age of 21+. You will lead customer service excellence, manage staff, hit sales goals, and supervise compliance, with duties spanning scheduling, training, opening/closing, payouts, and inventory

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Responsibilities

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explains game operation or rules to customers, and responds to customer complaints of machine glitch through troubleshooting.
• Assists Amusement Manager and/or General Manager in planning and preparing work schedules, and assignments of employees to specific duties.
• Ensure all store amusement employees are properly trained.
• Achieve departmental sales goals and be on the floor to provide personal sales support.
• Conduct tills checks, refunds, credit and ticket adjustments in accordance with company policy.
• Supervise department employees to ensure compliance with established operating practices and policies.
• Conducts opening and closing department procedures and monitors payout ratios and store inventory.
• Cross trained in other departments for assistance.

Job description

Round1 Entertainment Inc. is seeking an Amusement Supervisor to support the Amusement Manager and General Manager in supervising the Arcade Department within a busy entertainment center.

The role requires a high school diploma or GED and open availability, including nights and weekends, with a must-have age of 21+. You will lead customer service excellence, manage staff, hit sales goals, and supervise compliance, with duties spanning scheduling, training, opening/closing, payouts, and inventory