Arcade Manager

Stars and Strikes Family Entertainment Centers; Stone Mountain (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid Time Off

Profit Sharing

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Centers in Stone Mountain, Georgia, is seeking an energetic Game Manager to oversee the operations of our state-of-the-art games room. You will lead a team delivering exceptional guest experiences through arcade games, laser tag, and more.

The ideal candidate will have management experience and strong analytical skills. Besides a positive demeanor, you will meet sales goals and ensure the highest standards of service. Join us for a fun workplace with growth opportunities!

Qualifications

• 1-2 years of management experience required.
• Experience in retail or sales is a plus.
• Friendly and professional demeanor essential.

Responsibilities

• Ensure an Excellent Guest Experience.
• Meet & Exceed Arcade Sales Goals.
• Hire, Train & Manage Hourly Staff.
• Analyze Game Payouts.

Skills

Management experience

Customer service

Analytical skills

Retail experience

Tools

Excel

Meriq

Tripleseat

Vector

Micros

Embed

Job description

Game Manager

Stars and Strikes Family Entertainment Center is seeking a Game Manager who is ready to be part of a high volume, fast‑paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Game Manager, you would be responsible for the overall operations of our state‑of‑the‑art games room. Our game rooms feature arcade games, virtual reality, laser tag, and bumper cars, as well as other attractions.

This position will be directly responsible for meeting and exceeding sales goals, running a full retail‑style prize center, analyzing and understanding game payouts, as well as training and maintaining team members for a variety of positions, all while ensuring that we exceed our guests' expectations and deliver an exceptional experience.

Why Join Our Team?

• We are a family‑owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values

Core values

• Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back

What We’re Looking For

• 1‑2 years of management experience
• Experience in retail or sales is a plus
• Friendly and professional demeanor
• Ability to analyze reports and proficiency with Excel
• Software knowledge of Meriq, Tripleseat, Vector, Micros, and Embed is a plus

Core Competencies

• People Leader: Develop Staff, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
• Arcade Expert: Problem‑Solver, Attention to Detail, Technical Proficiency

Key Responsibilities

• Ensure an Excellent Guest Experience
• Meet & Exceed Arcade Sales Goals
• Manage Retail‑Style Prize Store
• Hire, Train & Manage Hourly Staff
• Complete Arcade Audit

Additional Duties

• Analyze Game Payouts
• High‑End Reconciliation
• Merchandise Prize Store
• Order Arcade Inventory
• Organize Storage Room
• Price New Items
• Test Drive
• Arcade Reporting

Perks We Offer

• Health & 401k Benefits
• Bonuses
• Paid Time Off
• Profit Sharing
• Free bowling, laser tag & gameplay!

Stars and Strikes is an Equal Opportunity Employer.