Arby's Shift Leader

Arby's; Whiteville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast-food chain is seeking a Shift Leader in Whiteville, NC. You will be responsible for managing shift operations, ensuring exceptional guest service, and training team members effectively. The ideal candidate should have at least 6 months of supervisory experience in the restaurant or retail sectors. This role demands leadership skills and a commitment to maintaining high operational standards. Join us to foster a positive work culture and drive sales growth.

Responsibilities

• Execute systems daily to ensure a well-run shift and a clean restaurant.
• Assist in the training of team members using appropriate systems.
• Ensure guest satisfaction and resolve complaints effectively.
• Operate shifts according to established performance and profit standards.
• Maintain safety and security standards for all employees and guests.
• Supervise team members to perform at their best.

Skills

Guest service

Team supervision

Problem resolution

Training skills

Education

Minimum 6 months experience in restaurant or retail

Job description

Open Interviews Daily Monday thru Friday, 10:00am - 2:00pm!!!!

Title

Shift Leader

Reports To

General Manager (Store)

Purpose

To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Duties Include

• Executing systems daily to ensure a well‑run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.
• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience

Minimum 6 months experience (supervisory) in the restaurant or retail industries.