Arby's Shift Leader

Arby's; Elizabethtown (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader for their Elizabethtown location in North Carolina. The role involves managing daily operations, ensuring exceptional guest service, and training team members. Candidates should have at least 6 months of supervisory experience in the restaurant or retail industries. The Shift Leader will foster a positive work culture and maintain high operational standards. This position presents an opportunity for individuals who are passionate about leadership and customer satisfaction.

Qualifications

• Proven experience in a supervisory role within restaurant or retail environments.
• Ability to provide exceptional customer service.
• Strong leadership and organizational skills.

Responsibilities

• Assist in managing daily operations of the restaurant.
• Train team members on quality service delivery.
• Resolve guest complaints to ensure satisfaction.
• Maintain safety and security in the workplace.

Skills

Leadership

Team supervision

Customer service

Operational management

Education

Minimum 6 months supervisory experience

Job description

Open Interviews Daily Monday thru Friday, 10:00am - 2:00pm!!!!

Title

Shift Leader

Reports To

General Manager (Store)

Purpose

To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Duties Include

• Executing systems daily to ensure a well‑run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.
• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience

Minimum 6 months experience (supervisory) in the restaurant or retail industries.