Shift Leader

6039 Arby's; Palm Desert (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

6039 Arby's in Palm Desert is looking for a dedicated Shift Leader. The successful candidate will manage shifts and lead the team in delivering excellent customer service, ensuring effective communication, and maintaining operational routines. Ideal candidates must have strong communication skills and the ability to lift up to 40 lbs. This position offers flexible hours, allowing for both full-time and part-time scheduling. Join a company committed to delivering a top-notch restaurant experience.

Qualifications

• Must be 18 years of age.
• Able to stand for long periods of time and work in close quarters.
• Willing to cross-train on various positions within the restaurant.

Responsibilities

• In charge in absence of the General Manager.
• Plan and organize daily operational routines.
• Resolve guest questions and complaints efficiently.

Skills

Ability to lift and/or move up to 40 lbs

Good verbal and written communication skills

Supervisory skills

Customer service orientation

Education

High school diploma or equivalent

Job description

A&KRB, LLC is a restaurant leading company while doing business as Arby's. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Shift Leader Responsibilities

• The Shift Leader is in charge in the absence of the General Manager and supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.

• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.

• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.

• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.

• Supports the goals, decisions and directives of Restaurant Management.

• Follows all POS comp procedures and cash handling procedures.

• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.

• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age.

• Must have the ability to lift and/or move up to 40 lbs. comfortably.

• Able to stand for long periods of time, bend, and stoop.

• Comfortable working occasionally in walk-in coolers and freezers.

• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.

• Ability to operate a computer and/or Cash register.

• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.

• Willing to cross-train on various positions within the restaurant.

Requirements

· Education: Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with guests and co-workers.

· Transportation: Must have reliable transportation to work.

· Accessibility: Must have telephone or other reliable method of communicating with the restaurant.

· Hours: Must be able and willing to work flexible hours, possibly including opening and closing shifts.

· Attendance: Must maintain excellent attendance and punctuality throughout the year.

Job Type

• Full-time or Part-time with flexible scheduling

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