Arbys Shift Leader

Campbell Oil Company; Leland (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A local restaurant chain in Leland, NC is looking for a Shift Leader to manage daily operations and ensure exceptional guest service. The ideal candidate will have at least 6 months of supervisory experience in the restaurant or retail industries, strong leadership skills, and a commitment to operational excellence. Responsibilities include training team members, resolving guest complaints, and maintaining safety standards. Join a dynamic team that values commitment to guest satisfaction and work culture.

Qualifications

• Experience in supervisory roles within restaurant or retail industries.
• Ability to provide exceptional guest service.
• Knowledge of safety and operational standards.

Responsibilities

• Execute systems for a well-run shift and organized restaurant.
• Train team members using appropriate systems.
• Ensure guest satisfaction and resolve complaints.
• Operate shifts in accordance with performance standards.
• Follow safety and security policies.
• Oversee restaurant equipment maintenance.
• Engage team members for high performance.
• Keep accurate records for sales and profits.
• Lead with enthusiasm and commitment to objectives.
• Support marketing strategies.

Skills

Leadership

Customer service

Team training

Operational management

Problem resolution

Education

Minimum 6 months experience in supervisory role

Job description

Overview

Open Interviews Daily Monday thru Friday, 10:00am - 2:00pm

Title: Shift Leader

Reports To: General Manager (Store)

Purpose: To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Duties Include:

• Executing systems daily to ensure a well-run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.
• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience: Minimum 6 months experience (supervisory) in the restaurant or retail industries.