Arbys Shift Leader

Campbell Oil Company; Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional restaurant chain in Myrtle Beach is seeking a Shift Leader to assist in managing operations and ensure exceptional guest service. The role requires a minimum of 6 months of supervisory experience in a restaurant or retail setting. You will train team members, supervise daily operations, and maintain high service standards to ensure customer satisfaction. Join a dynamic team committed to achieving company goals and creating a positive environment.

Qualifications

• Minimum 6 months experience in a supervisory role.
• Ability to ensure high standards of service.
• Knowledge of safety and operating procedures.

Responsibilities

• Assist in managing and providing exceptional guest service.
• Train team members using appropriate systems.
• Resolve guest complaints and maintain service standards.
• Ensure safety and security of all employees and guests.
• Supervise team performance and maintain operational standards.

Skills

Team leadership

Customer service

Conflict resolution

Operational management

Education

Minimum 6 months supervisory experience in restaurant or retail

Job description

Overview

Open Interviews Daily Monday thru Friday, 10:00am - 2:00pm

Title: Shift Leader

Reports To: General Manager (Store)

Purpose: To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Duties Include:

• Executing systems daily to ensure a well-run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.
• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience: Minimum 6 months experience (supervisory) in the restaurant or retail industries.