Arbys Shift Leader

Campbell Oil Company; Elizabethtown (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader in Elizabethtown, NC. This role involves managing shifts, ensuring exceptional guest service, and helping to achieve sales and profit goals. Responsibilities include supervising team members, resolving complaints, and supporting marketing strategies. The ideal candidate should have at least 6 months of supervisory experience in the restaurant or retail industries. Join us to create a positive atmosphere that encourages team engagement and guest satisfaction.

Responsibilities

• Ensure a well-run shift and a clean organized restaurant.
• Assist in training team members for high-quality service.
• Resolve customer complaints and maintain service standards.
• Operate shifts per established performance and profit standards.
• Ensure safety and security for all employees and guests.
• Maintain knowledge and training of restaurant equipment.
• Supervise team members to maximize their performance.
• Keep accurate records to plan for increased sales.
• Create a positive and enthusiastic work culture.
• Support marketing strategies to build guest loyalty.

Education

Minimum 6 months experience in the restaurant or retail industries

Job description

Overview

Open Interviews Daily Monday through Friday, 10:00am – 2:00pm.

Position

Title: Shift Leader. Reports To: General Manager (Store). Purpose: To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Responsibilities

• Executing systems daily to ensure a well-run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.


• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.


• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.


• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.


• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.


• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)


• Supervise and engage team members to perform to their highest possible level of ability.


• Utilize all available tools to keep accurate and up-to-date records providing historical data to plan for increased sales and profits.


• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.


• Support all marketing strategies by coaching team members to execute them at a high-level building repeat guests and regulars.

Education/Experience

Minimum 6 months experience (supervisory) in the restaurant or retail industries.