Arby's Shift Leader

Arby's; Leland (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast-food chain is seeking a Shift Leader in Leland, Mississippi, to assist in managing operations and ensuring exceptional guest service. The ideal candidate will have at least 6 months of supervisory experience in the restaurant or retail sectors. Responsibilities include maintaining service standards, training team members, and ensuring safety compliance. This role offers an opportunity to lead a team and contribute to the chain's sales and profit goals while creating a positive atmosphere for both employees and guests.

Qualifications

• Minimum 6 months supervisory experience in the restaurant or retail industries.

Responsibilities

• Execute systems to ensure a clean and organized restaurant.
• Train team members to provide high-quality service.
• Resolve guest complaints to maintain service standards.
• Operate shifts according to performance and profit standards.
• Ensure safety and security of employees and guests.

Skills

Customer service

Team leadership

Conflict resolution

Job description

Open Interviews Daily Monday thru Friday, 10:00am - 2:00pm!!!!

Title

Shift Leader

Reports To

General Manager (Store)

Purpose

To assist in managing and provide exceptional guest service and the attainment of company sales and profit goals by working within the framework of our companies’ values and policies.

Duties Include

• Executing systems daily to ensure a well‑run shift and a clean and organized restaurant. Be prepared each shift and day to provide outstanding products and services.
• Assist in the training of team members using the appropriate training systems to provide high quality, plus one hospitality and spotless restaurants.
• Ensure all guests leave happy and all complaints are resolved. Maintain high standards of service throughout the operational shift and day.
• Operate shifts in accordance with established performance, profit, and operating standards as outlined by the GM and operations manual.
• Responsible for the safety and security of all employees and guests by following all federal, state, and company policies as related to safety.
• Have a good working knowledge and training of all equipment and assume responsibility for the preventive maintenance of restaurant equipment. (Proper cleaning and operation)
• Supervise and engage team members to perform to their highest possible level of ability.
• Utilize all available tools to keep accurate and up‑to‑date records providing historical data to plan for increased sales and profits.
• Provide consistent leadership creating a culture that engenders excitement, enthusiasm, a positive mental attitude, and commitment towards company objectives.
• Support all marketing strategies by coaching team members to execute them at a high‑level building repeat guests and regulars.

Education / Experience

Minimum 6 months experience (supervisory) in the restaurant or retail industries.