Arbitration Specialist: Subrogation & Recovery Expert

Turo Inc.; Arizona; Hybrid; USD 2,979,748 - 3,576,249; Full time

Benefits offered by this job

Competitive salary

Equity

Benefits

Hybrid schedule

Job summary

Turo Inc. is seeking an Arbitration Specialist for our Outbound Subrogation team in Arizona. You will guide arbitration handling, collaborate with claims operations, and manage auto, property, and liability arbitration matters to drive timely resolutions.

You will review disputes, prepare materials, and communicate with attorneys, clients, and forums. A four-year degree and 2+ years in arbitration are preferred; the role is hybrid in-office with salary range provided.

Qualifications

• 2+ years of experience handling auto damage arbitration filings and hearings.
• Experience managing claims arbitration.
• Demonstrated knowledge of ArbForums and arbitration procedures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management skills.
• Entrepreneurial mindset with a passion for driving successful subrogation outcomes.
• Ability to work in a fast-paced environment and embrace change.
• Excellent follow-through, attention to detail, and ability to work with minimal supervision.
• Proven ability to achieve or exceed KPIs.
• Positive attitude, integrity, strong work ethic, and commitment to collaboration.
• Commitment to high responsiveness and availability.
• Bonus if you have a four-year college degree.

Responsibilities

• Investigate claims to determine arbitration potential and pursue recovery opportunities.
• Prepare materials, documentation, and correspondence for unsettled claims and communicate with claims professionals, clients, attorneys, collection agencies, arbitration forums, and legal partners as appropriate.
• Handle qualifying outbound and inbound arbitration filings and hearings.
• Maintain an active claim diary to ensure arbitration matters are aggressively pursued and resolved in a timely manner.
• Partner with Subrogation teams and liability partners throughout the arbitration process.
• Contribute to continuous improvement of Turo's claims handling processes.
• Maintain accurate arbitration records, documentation, claim notes, and status updates.
• Collaborate on or lead special projects, process improvements, and change initiatives.
• Work across multiple systems to support timely claim resolution.
• Effectively manage shifting priorities in a fast-paced environment.

Skills

Arbitration experience

Claims analysis

ArbForums knowledge

Communication skills

Time management

Education

Bachelor's degree

Tools

ArbForums

Job description

Turo Inc. is seeking an Arbitration Specialist for our Outbound Subrogation team in Arizona. You will guide arbitration handling, collaborate with claims operations, and manage auto, property, and liability arbitration matters to drive timely resolutions.

You will review disputes, prepare materials, and communicate with attorneys, clients, and forums. A four-year degree and 2+ years in arbitration are preferred; the role is hybrid in-office with salary range provided.