Arbitration Specialist

turo; Arizona; Hybrid; USD 61,978,000 - 74,386,000; Full time

Benefits offered by this job

Equity

Benefits

Hybrid work model

Job summary

Turo is seeking an Arbitration Specialist to join the Outbound Subrogation team in Phoenix, AZ on a hybrid schedule. You will manage auto, property damage, and liability arbitration claims to drive timely resolutions and recoveries.

Ideal candidates have 2+ years in arbitration filings/hearings, knowledge of ArbForums, and strong analytical and communication skills. Equity and comprehensive benefits are offered.

Qualifications

• 2+ years of experience handling auto damage arbitration filings and hearings.
• Experience managing claims arbitration.
• Knowledge of ArbForums and arbitration procedures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Investigate claims to determine arbitration potential and pursue recovery opportunities.
• Prepare materials and communicate with clients, attorneys, and claims professionals.
• Handle inbound/outbound arbitration filings and hearings.
• Maintain an active claim diary for timely resolution.
• Collaborate with Subrogation teams and liability partners.
• Support process improvements and cost management.
• Maintain accurate arbitration records and status updates.
• Lead special projects or change initiatives.
• Work across multiple systems to support timely resolution.
• Adapt to shifting priorities in a fast-paced environment.

Skills

Arbitration experience

Arbitration procedures

Analytical skills

Communication skills

Time management

Organizational skills

Adaptability

Subrogation knowledge

Attention to detail

Collaboration

Education

Bachelor's degree

Job description

About the team

We are seeking a high-impact individual to join our Outbound Subrogation team as an Arbitration Specialist. This role provides technical expertise and guidance to the Protection organization, ensuring arbitration file handling meets or exceeds company guidelines and state requirements. You will work closely with Claims Operations to provide analysis, training, and program reviews of our arbitration process while managing an inventory of auto, property damage, coverage, and liability arbitration claims to determine the best path to resolution. You'll collaborate with attorneys, internal and external partners, and other stakeholders to deliver successful outcomes.

What you will do

• Investigate claims to determine arbitration potential and pursue appropriate recovery opportunities, including subrogation denial reviews, damage disputes, coverage disputes, and liability disputes.
• Prepare materials, documentation, and correspondence for unsettled claims and communicate with claims professionals, clients, attorneys, collection agencies, arbitration forums, and legal partners as appropriate.
• Handle qualifying outbound and inbound arbitration filings and hearings.
• Maintain an active claim diary to ensure all arbitration matters are aggressively pursued and resolved in a timely manner.
• Partner closely with Subrogation teams and liability partners throughout the arbitration process.
• Contribute to the continuous improvement of Turo's claims handling processes while supporting exceptional customer service and cost management.
• Maintain accurate arbitration records, documentation, claim notes, and status updates.
• Collaborate on or lead special projects, process improvements, and change initiatives.
• Work across multiple systems to support timely claim resolution.
• Effectively manage shifting priorities in a fast-paced environment.

Your profile

• 2+ years of experience handling auto damage arbitration filings and hearings.
• Experience managing claims arbitration.
• Demonstrated knowledge of ArbForums and arbitration procedures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management skills.
• Entrepreneurial mindset with a passion for driving successful subrogation outcomes.
• Ability to work in a fast-paced environment and embrace change.
• Excellent follow-through, attention to detail, and ability to work with minimal supervision.
• Proven ability to achieve or exceed key performance indicators (KPIs).
• Positive attitude, integrity, strong work ethic, and commitment to collaboration.
• Commitment to high responsiveness and availability.

Bonus if you have

• Four-year college degree.
• Experience working in a fast-paced, high-volume claims environment.

The Phoenix base hourly range for this full-time position is $21.63 - $25.96 an hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursday. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisio