Arbitration & Subrogation Specialist — Hybrid Role, Equity

Turo, Inc.; Phoenix (AZ); Hybrid; USD 30,307 - 34,440; Full time

Benefits offered by this job

Equity

Medical insurance

Dental + Vision insurance

Retirement match

Learning stipend

Travel credits

Paid time off

Parental leave

In-office perks

Job summary

Turo, Inc. is seeking an Arbitration Specialist to join the Outbound Subrogation team in a hybrid in-office role. You will analyze claims for arbitration potential, prepare required documentation, and manage filings and hearings across auto and property damage disputes.

You will collaborate with attorneys and internal teams to drive timely resolutions, maintain diaries, and support process improvements while delivering strong customer service and cost management.

Qualifications

• 2+ years of experience handling auto damage arbitration filings and hearings.
• Experience managing claims arbitration.
• Demonstrated knowledge of ArbForums and arbitration procedures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management skills.
• Entrepreneurial mindset with a passion for driving successful subrogation outcomes.
• Ability to work in a fast-paced environment and embrace change.
• Excellent follow-through, attention to detail, and ability to work with minimal supervision.
• Proven ability to achieve or exceed key performance indicators (KPIs).
• Positive attitude, integrity, strong work ethic, and commitment to collaboration.
• Commitment to high responsiveness and availability.

Responsibilities

• Investigate claims to determine arbitration potential and pursue recovery opportunities, including subrogation denial reviews, damage disputes, coverage disputes, and liability disputes.
• Prepare materials, documentation, and correspondence for unsettled claims and communicate with claims professionals, clients, attorneys, collection agencies, arbitration forums, and legal partners as appropriate.
• Handle qualifying outbound and inbound arbitration filings and hearings.
• Maintain an active claim diary to ensure all arbitration matters are aggressively pursued and resolved in a timely manner.
• Partner closely with Subrogation teams and liability partners throughout the arbitration process.
• Contribute to the continuous improvement of Turo's claims handling processes while supporting exceptional customer service and cost management.
• Maintain accurate arbitration records, documentation, claim notes, and status updates.
• Collaborate on or lead special projects, process improvements, and change initiatives.
• Work across multiple systems to support timely claim resolution.
• Effectively manage shifting priorities in a fast-paced environment.

Skills

Arbitration filings

Arbitration hearings

ArbForums knowledge

Analytical skills

Problem-solving

Verbal communication

Written communication

Organizational skills

Multitasking

Time management

Collaboration

KPIs achievement

Education

Four-year college degree

Job description

Turo, Inc. is seeking an Arbitration Specialist to join the Outbound Subrogation team in a hybrid in-office role. You will analyze claims for arbitration potential, prepare required documentation, and manage filings and hearings across auto and property damage disputes.

You will collaborate with attorneys and internal teams to drive timely resolutions, maintain diaries, and support process improvements while delivering strong customer service and cost management.