Arbitration Specialist — Data-Driven Case Resolutions

OPENLANE; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Immediately vested 401K / RRSP with公司匹

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave

Employer-paid disability, life, and AD

Robust Employee Assistance Program

Volunteer Leap into Service Day

Tuition Reimbursement

Career development across a global org

Job summary

OPENLANE seeks an Arbitration Coordinator to support the team in delivering high-quality customer service and maintaining loyalty. You will research, verify information, and analyze data to prepare case resolutions within a CRM, ensuring compliance with company policies and applicable laws.

You will collaborate with multiple departments and have no direct reports, handling claims, evidence, and communications with dealers and customers to resolve arbitration cases efficiently.

Qualifications

• High School Diploma or equivalent.
• Experience with dispute resolution or automotive environments.
• Strong verbal and written communication and effective report writing skills.
• Working knowledge of Google applications including Sheets, Docs, and Gmail.
• Superior dispute resolution orientation and strong organizational skills.

Responsibilities

• Distribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases.
• Requests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties.
• Assist team with follow up calls to dealers and remind dealers of the arbitration rules.
• Investigates and coordinates the resolution of arbitration claims submitted by customers.
• Interprets and applies OPENLANE Terms and Conditions in a fair and impartial manner.
• Communicates with customers and clients to discuss the validity of the claim.
• Provide excellent customer service and offer options to improve buyer experience.
• Other projects and tasks as assigned.

Skills

Customer oriented

Detail oriented

Knowledgeable on arbitration policies

Collaborative

Education

High School Diploma or equivalent

Bachelor’s degree (nice to have)

Tools

Google Sheets

Google Docs

Gmail

Job description

OPENLANE seeks an Arbitration Coordinator to support the team in delivering high-quality customer service and maintaining loyalty. You will research, verify information, and analyze data to prepare case resolutions within a CRM, ensuring compliance with company policies and applicable laws.

You will collaborate with multiple departments and have no direct reports, handling claims, evidence, and communications with dealers and customers to resolve arbitration cases efficiently.