Arbitration Case Intake Specialist

American Arbitration Association; New York (NY); On-site; USD 53,000 - 66,000; Full time

Job summary

The American Arbitration Association seeks an on-site administrative support specialist to assist with intake of new no-fault arbitration case filings and data entry. The role requires attention to detail, confidentiality, and basic knowledge of NYS arbitration regulations.

You will interface with clients, attorneys, and internal teams to ensure accurate filing and documentation. Associates degree with 0–2 years of related experience is preferred.

Qualifications

• Associate’s Degree in business or related discipline or equivalent mix of education and experience.
• 0–2 years of relevant experience (customer service, medical/liability insurance, case administration, or legal environment).

Responsibilities

• Reviews case filings to ensure compliance with filing requirements and accurately enters information.
• Scans and uploads documents into online case management system.
• Maintains confidentiality of case information and follows privacy policies.
• Responds to correspondence per established policies and procedures.
• Addresses inquiries related to NYS Regulation 68 and NYS Regulation 35D for NYSI division.
• Maintains professional rapport with users and escalates complex issues as needed.
• Attends on-site meetings and training sessions.

Skills

Attention to detail

Organizational skills

Microsoft Office Suite proficiency

Written and verbal communication

Confidentiality and discretion

Education

Associate’s Degree in business or related discipline

Equivalent mix of education and experience

Tools

Microsoft Office

Case management software

Web-based case management systems

Job description

The American Arbitration Association seeks an on-site administrative support specialist to assist with intake of new no-fault arbitration case filings and data entry. The role requires attention to detail, confidentiality, and basic knowledge of NYS arbitration regulations.

You will interface with clients, attorneys, and internal teams to ensure accurate filing and documentation. Associates degree with 0–2 years of related experience is preferred.