Arbitration Case Filing Specialist (Hybrid/Remote)

American Arbitration Association - AAA; New York (NY); Hybrid; USD 53,000 - 66,000; Full time

Job summary

American Arbitration Association - AAA in New York seeks a Case Filing Specialist for NYSI to process intake of new no-fault arbitration case filings, perform data entry and document management, and support inquiries.

Hybrid, full-time role with location options Buffalo, NY or New York City, NY or Remote, U.S.; salary $52,600–$65,700 per year, depending on location. Associate degree and 0–2 years in relevant fields required; proficient in MS Office and case management systems.

Qualifications

• Associate's Degree in business or related discipline, or an equivalent mix of education and experience.
• 0-2 years of relevant experience (e.g., customer service, medical/liability insurance, case administration, or legal environment).

Responsibilities

• Reviews case filings to ensure compliance with filing requirements and accurately enters information and correctly scans and uploads documents into online case management system.
• Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Receives and responds to correspondence in accordance with established policies and procedures.
• Articulates and demonstrates a basic knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division's operations and tasks specific to their roles and departments; Addresses basic inquiries from parties and properly directs complex inquiries to the appropriate departments; Demonstrates knowledge of NYS insurance forms and/or related documents related to NYS Regulation 68 and/or NYS Regulation 35D and NYSI division procedures.
• Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; responds to inquiries in a timely manner; anticipates, troubleshoots and resolves problems by weighing the importance of facts and issues in a manner that fosters resolution and efficient management of cases; ensures that unresolved and complex issues are escalated to the appropriate supervisor.
• Makes suggestions to ensure operational efficiency.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Skills

Data entry

Attention to detail

Organization

Verbal and written communication

Customer service

Case management systems

Education

Associate's Degree in business or related discipline

Tools

Microsoft Office Suite

Web-based case management systems

Job description

American Arbitration Association - AAA in New York seeks a Case Filing Specialist for NYSI to process intake of new no-fault arbitration case filings, perform data entry and document management, and support inquiries.

Hybrid, full-time role with location options Buffalo, NY or New York City, NY or Remote, U.S.; salary $52,600–$65,700 per year, depending on location. Associate degree and 0–2 years in relevant fields required; proficient in MS Office and case management systems.