Arbitration Case Intake Specialist

American Arbitration Association; United States; On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Health coverage

403(b) with strong employerContrib.

Student loan assistance

Generous paid time off

Job summary

The American Arbitration Association seeks an entry-level administrative assistant to support intake of new no-fault arbitration filings. Based in Buffalo or NYC, you will perform data entry, document scanning, and provide courteous, confidential support to parties and attorneys.

You will ensure filing requirements are met, maintain case records, and respond to inquiries while adhering to NYS regulations. This role requires attention to detail and reliable attendance.

Qualifications

• Associate's Degree in business or related discipline, or an equivalent mix of education and experience.
• 0-2 years of relevant experience (e.g., customer service, medical/liability insurance, case administration, or legal environment).

Responsibilities

• Reviews case filings to ensure compliance with filing requirements and accurately enters information and correctly scans and uploads documents into online case management system.
• Ensures confidentiality of case information and records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Receives and responds to correspondence in accordance with established policies and procedures.
• Articulates and demonstrates a basic knowledge of arbitration sections of NYS Regulation 68 and NYS Regulation 35D related to NYSI Division's operations; addresses inquiries and escalates complex issues as needed.
• Establishes a professional rapport with the user community, stakeholders, and internal associates; maintains neutrality; escalates unresolved issues to supervisor.
• Makes suggestions to ensure operational efficiency.
• Demonstrates regular, reliable, and predictable job attendance; attends on-site meetings and training sessions.

Skills

Data entry

Time management

MS Office

Communication

Confidentiality

Education

Associate's Degree or equivalent

Tools

MS Office Suite

Case management software

Job description

The American Arbitration Association seeks an entry-level administrative assistant to support intake of new no-fault arbitration filings. Based in Buffalo or NYC, you will perform data entry, document scanning, and provide courteous, confidential support to parties and attorneys.

You will ensure filing requirements are met, maintain case records, and respond to inquiries while adhering to NYS regulations. This role requires attention to detail and reliable attendance.