Case Administrator (Legal Services/Administrative Support)

American-Arbitration-Association; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Orthodontia

Vision coverage

Student loan repayment

403(b) match

Pet insurance

Paid time off

Hybrid work arrangement

Job summary

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

Ideal candidates have an Associate’s degree in business or related field, at least three years in customer service or legal support, strong communication, and proficiency with

Qualifications

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; ability to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases across diverse industries.
• Handle day-to-day case administration through PRISM, maintain accurate scheduling, documentation, and billing.
• Correspond with parties, attorneys, and neutrals to ensure timely communication.
• Maintain confidentiality and manage sensitive information with professionalism.

Skills

Communication

Time management

Attention to detail

Discretion

Data analysis

Microsoft Excel

Pivot tables

AI tools

Customer service

Education

Associate's degree in business or related field

Equivalent combination of education and experience

Tools

PRISM case management

Web-based systems

AI tools

Job description

Pay Range:Buffalo, NY: $52,000 - $55,000Johnston, RI: $53,000 - $56,000Philadelphia, PA; Voorhees, NJ : $55,000 - $59,000Boston, MA: $58,000 - $61,000New York, NY: $62,000 - $65,000The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.Work EnvironmentThis position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.This position is also eligible for quarterly performance-based incentives.Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.QualificationsAssociate's degree in business or related field, or equivalent combination of education and experienceMinimum three years of experience in customer service, case administration, or legal environmentsStrong written and verbal communication skills; able to interact effectively with diverse stakeholdersIntermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)Comfort with web-based systems and adaptability to new technologies, including AI-related toolsExceptional attention to detail and time management skillsAbility to manage sensitive information with professionalism and discretionAbout UsThe American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.