Patient Concierge & Scheduling Specialist

Houstonmethodistcareers; The Woodlands, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Services Representative to manage patient check-in/check-out and scheduling, enabling efficient patient visits. The role may include registration and revenue cycle tasks and general department support to ensure smooth operations.

Candidates should demonstrate strong customer service, communication, and basic computer skills, with familiarity with EMR systems and medical terminology. A high school diploma is required, and healthcare experience is preferred.

Qualifications

• High School diploma or equivalent is required.
• One year of healthcare or related experience is expected.
• Experience in a healthcare environment is preferred.

Responsibilities

• Handle patient check-in/check-out and appointment scheduling to support the visit experience.
• Assist with registration and revenue cycle processes as needed.
• Provide general operations support and patient service tasks within department scope.

Skills

Customer service

Communication

Scheduling

English proficiency

Problem solving

Basic computer skills

Team collaboration

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR) software

Job description

Houston Methodist is seeking a Patient Services Representative to manage patient check-in/check-out and scheduling, enabling efficient patient visits. The role may include registration and revenue cycle tasks and general department support to ensure smooth operations.

Candidates should demonstrate strong customer service, communication, and basic computer skills, with familiarity with EMR systems and medical terminology. A high school diploma is required, and healthcare experience is preferred.