Customer Service Business Process Specialist (Fully Remote)

Binance; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Flexible working

Résumé du poste

Binance is a leading global blockchain ecosystem and cryptocurrency exchange, embracing a remote-first culture. We are seeking a candidate to optimize customer service processes and SOPs, collaborating with cross-functional teams to drive improvements.

Qualified applicants are bilingual in English and Mandarin, with experience in CS operations and data analysis. Join us to shape the future of finance from a remote-enabled environment with flexible working options.

Qualifications

• Bilingual in English and Mandarin.
• Experience in CS operations and data analysis.

Responsabilités

• Focus on optimizing customer service processes and SOPs.
• Work with cross-functional teams to drive improvements.

Connaissances

English fluency

Mandarin

CS operations

Data analysis

Description du poste

• Leading global blockchain ecosystem and cryptocurrency exchange.
• Trusted by over 300 million users across 100+ countries.

The Role:

• Focus on optimizing customer service processes and SOPs.
• Work with cross-functional teams to drive improvements.

Requirements:

• Bilingual in English and Mandarin.
• Experience in CS operations and data analysis.

Why Join Us:

• Shape the future of finance in a remote-first environment.
• Collaborate with world-class talent and enjoy flexible working.

Binance

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company maintains a flat, result-driven culture and a remote-first work environment.