Arabic-Speaking Client Specialist - Relocation, Training & Bonus

Employers from Greece; United States; Remote; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career development opportunities

Zusammenfassung

Mercier Consultancy Group is seeking an Arabic Speaking Client Specialist to join our partner's Customer Support Services team in Sofia, Bulgaria. You will act as the primary contact for clients, resolving inquiries via phone, email, and live chat, while maintaining detailed client records.

Native Arabic and strong English are essential, with an EU passport required for relocation. In addition to a competitive monthly salary, we offer fully paid training, health insurance, a relocation package,

Qualifikationen

• Native or fluent Arabic (spoken and written) required.
• English proficiency to interact with an international team in Sofia.
• EU passport is mandatory for the relocation to Sofia.
• Customer-centric mindset with excellence in client relations.

Aufgaben

• Act as the primary point of contact for clients, providing expert support within the Customer Support Services industry.
• Resolve complex inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction.
• Maintain detailed client records and documentation to track interaction history and improve service efficiency.
• Collaborate with cross-functional teams to identify and resolve recurring service challenges.
• Act as a linguistic bridge, ensuring seamless communication for our Arabic-speaking clientele.
• Adhere to established SLAs while maintaining a positive and professional demeanor.
• Proactively suggest improvements to internal customer support processes to enhance the overall user experience.

Jobbeschreibung

Mercier Consultancy Group is seeking an Arabic Speaking Client Specialist to join our partner's Customer Support Services team in Sofia, Bulgaria. You will act as the primary contact for clients, resolving inquiries via phone, email, and live chat, while maintaining detailed client records.

Native Arabic and strong English are essential, with an EU passport required for relocation. In addition to a competitive monthly salary, we offer fully paid training, health insurance, a relocation package,