Arabic Speaking Customer Support Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 14,000 - 24,000; Full time

Benefits offered by this job

Fully Paid Training

Private Health Insurance

Relocation Package

Monthly Performance Bonus

Career Growth Opportunities

Job summary

Mercier Consultancy Group is sourcing an Arabic Speaking Customer Support Agent in Bulgaria. The role offers relocation to Sofia, fully paid training, and a relocation package to support a smooth transition.

You will handle inquiries via phone, email, and live chat while representing premium clients with high service standards. The position requires native/fluent Arabic and strong English, with prior customer support experience preferred.

Qualifications

• Native or fluent Arabic (spoken and written) is required.
• Professional proficiency in English to engage with an international team.
• Previous experience in Customer Support is highly preferred.
• Willing to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver world‑class assistance to customers via phone, email, and live chat.
• Resolve complex inquiries with empathy and accuracy to maintain high satisfaction.
• Represent clients by upholding brand values and service protocols.
• Document cases in the CRM to ensure seamless service continuity.
• Collaborate with cross‑functional teams to resolve technical or process challenges.
• Meet and exceed individual and team performance indicators.
• Participate in ongoing training on industry best practices.

Skills

Arabic fluency

English proficiency

Customer support experience

CRM usage

Tools

CRM system

Job description

at Mercier Consultancy Group

Arabic Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in identifying top-tier talent for the most prestigious BPO and service organizations across Europe. We bridge the gap between high-caliber professionals and global industry leaders, ensuring excellence in every placement we manage.

Job Overview

We are currently sourcing exceptional candidates for an Arabic Speaking Customer Support Agent position in Bulgaria. This unique role in the Customer Support Services industry offers the perfect blend of career growth, international experience, and a vibrant lifestyle in one of Europe’s most dynamic hubs.

Key Responsibilities

• Deliver world-class assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries with precision and empathy, maintaining high standards of customer satisfaction.
• Represent our premium clients by upholding their brand values and service excellence protocols.
• Maintain detailed case documentation within the CRM to ensure seamless service continuity.
• Collaborate with cross-functional teams to elevate and resolve technical or process-related challenges.
• Meet and exceed performance indicators tailored to individual and team targets.
• Participate in ongoing training to stay updated on industry best practices in Customer Support Services.

Requirements

• Native or fluent Arabic (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with our diverse international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving mindset and a dedication to service excellence.
• Must be willing to relocate to Sofia for this Arabic Speaking Customer Support Agent position in Bulgaria.
• Candidates must hold a valid EU passport or have the legal right to reside and work in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure you are set up for success from day one.
• Comprehensive Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation) for those joining our jobs in Bulgaria.
• Monthly Performance Bonus linked to your individual success and contribution.
• Career advancement opportunities within the global Customer Support Services sector.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an unparalleled opportunity to experience a unique blend of historical richness and modern urban energy. Sofia, the capital, is a hidden gem in Europe, boasting a Mediterranean-influenced climate, affordable living costs, and a thriving social scene that makes it a top destination for those seeking international Arabic-speaking jobs.

Beyond the professional benefits, Bulgaria provides a high quality of life with diverse culinary experiences, beautiful mountain landscapes, and a welcoming expat community. Our relocation support ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new Arabic Speaking Customer Support Agent position and enjoy everything this beautiful country has to offer.