Hebrew Support Specialist — Sofia, Relocation & Training

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Hebrew Speaking Support Specialist in Sofia, Bulgaria. This on-site role focuses on delivering exceptional customer support via phone, email, and live chat, serving Hebrew-speaking clients and maintaining product knowledge.

You will receive fully paid training, full health insurance, a relocation package, and a performance bonus. Fluent Hebrew and English are essential, as is the right to work in Bulgaria; join our international team and grow in a dynamic

Qualifications

• Hebrew fluency (native or advanced) required.
• Excellent English communication skills (verbal and written).
• Strong interpersonal and problem-solving abilities.
• Willingness to work on-site in Sofia, Bulgaria.
• Legal right to reside/work in Bulgaria (EU passport/visa).

Responsibilities

• Deliver premium customer support via phone, email, and live chat for Hebrew-speaking clients.
• Resolve complex inquiries with professionalism and attention to detail.
• Maintain knowledge of client products/services to ensure timely resolutions.
• Meet and exceed defined KPIs and QA benchmarks for support teams.
• Document interactions accurately in the CRM system and collaborate with international colleagues.

Job description

Mercier Consultancy Group is seeking a Hebrew Speaking Support Specialist in Sofia, Bulgaria. This on-site role focuses on delivering exceptional customer support via phone, email, and live chat, serving Hebrew-speaking clients and maintaining product knowledge.

You will receive fully paid training, full health insurance, a relocation package, and a performance bonus. Fluent Hebrew and English are essential, as is the right to work in Bulgaria; join our international team and grow in a dynamic