AR Deductions Leader: Claims, Trends & Process Improvement

ARMADA Supply Chain Solutions; Wexford (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

Armada Supply Chain Solutions is seeking an experienced Manager to oversee daily operations of client deductions including product and freight claims from inception to resolution, aligning with strategic objectives and driving improvement.

The role requires building a team, conducting trend/root cause analysis, developing policies, and presenting findings to leadership while collaborating across Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, or Finance, or 6+ years AR managerial experience.
• 3+ years AR experience with deductions, claims, disputes, or collections.
• 3+ years people leadership experience.
• Strong Excel skills (pivot tables, lookups, analytics).
• Experience creating KPIs and operational reporting.
• Strong communication skills and ability to work cross-functionally.
• Process improvement and internal control experience.

Responsibilities

• Lead and develop a deductions team, ensuring adequate coverage and accountability.
• Manage product, freight, overage, shortage, and damage claims from inception through resolution.
• Responsible for final resolution/disposition of denied claims.
• Perform trend analysis and root cause analysis to reduce future deductions.
• Develop and maintain policies, procedures, and internal controls.
• Drive process improvements, automation, and technology initiatives.
• Partner with Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management to resolve deduction issues.
• Present findings and recommendations to leadership.
• Manage escalations and disputed claims.
• Coach, develop, and evaluate employees.
• Educates organization and external stakeholders on compliance with deductions and claims policies.
• Responsive, assertive, and courteous but firm in managing relationships with customers, suppliers, and internal cross functional partners.

Skills

Leadership

Accounts Receivable

Root cause analysis

Advanced Excel

Cross-functional communication

Education

Bachelor's Degree in Business Administration, Accounting, or Finance

Tools

JD Edwards ERP

Power BI

Job description

Armada Supply Chain Solutions is seeking an experienced Manager to oversee daily operations of client deductions including product and freight claims from inception to resolution, aligning with strategic objectives and driving improvement.

The role requires building a team, conducting trend/root cause analysis, developing policies, and presenting findings to leadership while collaborating across Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management.