Deductions Operations Leader | AR Claims & Analytics

ARMADA; Wexford (Allegheny County); On-site; USD 90,000 - 140,000; Full time

Job summary

Armada is seeking a Senior AR Manager to oversee the daily operations of client deductions, including product and freight claims, from inception to resolution, aligning with Armada's strategic objectives.

You will lead a deductions team, develop policies, drive root-cause analysis, and partner with cross-functional groups to resolve issues, present findings to leadership, and implement process improvements.

Qualifications

• Bachelor's degree or 6+ years AR managerial experience.
• 3 years AR experience with deductions/claims/disputes/collections.
• 3 years of people leadership experience.
• Advanced Excel skills with pivot tables and lookups.

Responsibilities

• Lead and develop a deductions team, ensuring adequate coverage and accountability.
• Manage product, freight, overage, shortage, and damage claims from inception through resolution.
• Responsible for final resolution/disposition of denied claims.
• Perform trend analysis and root cause analysis to reduce future deductions.
• Develop and maintain policies, procedures, and internal controls.
• Drive process improvements, automation, and technology initiatives.
• Partner with Customer Service, AR, AP, Supply Chain, DCs, Vendors, and Account Management to resolve deduction issues.
• Present findings and recommendations to leadership.
• Manage escalations and disputed claims.
• Coach, develop, and evaluate employees.
• Educates organization and external stakeholders on compliance with deductions and claims policies.
• Responsive, assertive, and courteous but firm in managing relationships with customers, suppliers, and internal cross functional partners.

Skills

Leadership

Advanced Excel

Power BI

Root cause analysis

Cross-functional collaboration

Education

Bachelor’s Degree in Business Administration, Accounting, or Finance

Tools

Power BI

Excel

Job description

Armada is seeking a Senior AR Manager to oversee the daily operations of client deductions, including product and freight claims, from inception to resolution, aligning with Armada's strategic objectives.

You will lead a deductions team, develop policies, drive root-cause analysis, and partner with cross-functional groups to resolve issues, present findings to leadership, and implement process improvements.