AR Contact Specialist

Full Sail University; Winter Park (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Full Sail University is seeking an AR Contact Specialist to support student billing and payments. You will handle calls, emails, and in-person inquiries, and assist in posting charges to student accounts while ensuring accuracy and confidentiality.

The role requires strong communication, organizational, and multitasking abilities in a fast-paced university environment. Experience in customer service is preferred and MS Office skills are expected.

Qualifications

• Bachelor's degree preferred and customer service experience encouraged.
• Strong communication and data entry skills required.
• Experience in a financial or student account setting is a plus.

Responsibilities

• Handles incoming calls from students and parents.
• Responds to email inquiries from students and parents.
• Assists students visiting the Business Office to make payments or ask questions.
• Assists in adding non-tuition charges to student accounts; takes incoming payments for tuition and fees.
• Makes outgoing calls regarding collections or payments as needed.

Skills

Organizational skills

Analytical skills

Interpersonal skills

Communication

Detail-oriented

Multitasking

Education

Bachelor's degree in Business Administration, Finance, or related discipline

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Summary

The AR Contact Specialist assists Full Sail students with questions related to tuition charges and payments via phone, email, and in person.

Essential Duties and Responsibilities

• Handles incoming calls from students and parents
• Responds to email inquiries from students and parents
• Assists students visiting the Business Office to make payment or ask questions
• Assists in adding non-tuition charges to student accountsTakes incoming payments for tution and fees
• Makes outgoing calls regarding collections or payment due as needed

Other Responsibilities

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Supervisory Responsibilities

No

Competencies

• Strong organizational, analytical, and interpersonal skills
• Creative and innovative writing ability, including proofreading and editing for grammar and punctuation
• Exceptional written and verbal communication skills
• Detail oriented
• Ability to multi-task and work independently
• Ability to interact with staff at all levels in a fast-paced environment

Education and/or Experience

• Bachelors Degree in Business Administration, Finance, or related discipline preferred.
• Previous experience working in a customer service environment.

Computer/Equipment Skills

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.