Student Loan Management Advisor

Full Sail University; Winter Park (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Full Sail University in Winter Park, Florida is seeking a Student Loan Management Advisor to assist students with loan repayment options. This role involves contacting students to explain repayment options and provide guidance, while maintaining a professional demeanor and high level of customer service.

The candidate will work in a hybrid model, split between remote and on-campus duties. A Bachelor's Degree is preferred, along with strong communication and problem-solving skills.

Qualifications

• Excellent customer service skills are essential.
• Ability to communicate effectively in a fast-paced environment.
• Experience with student loan management preferred.

Responsibilities

• Contact students regarding loan repayment options.
• Interact with various departments to resolve issues.
• Support the preparation of student records for audit.

Skills

Detailed-oriented

Customer service

Communication skills

Critical thinking

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Student Loan Management Advisor

The primary responsibility of the Student Loan Management Advisor is to contact active, graduate, and withdrawn students and explain available repayment options to assist with avoiding default on Federal Loans. This is an entry-level customer service position. This position is based on Full Sail University’s campus in Winter Park, Florida and can be performed on a hybrid basis to work from home and from campus. Full Sail management reserves the right to end hybrid positions at any time and require employees to work from campus permanently.

Essential Duties and Responsibilities:

• Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
• Contact graduate and withdrawn students in danger of defaulting and explain available repayment options to assist with avoiding default
• Counsel students on use of National Student Loan Database System to track loan history, lenders and services
• Complete In-School Deferment Requests
• Interacts with other University departments such as the Financial Aid Team, Registrar's Office, Student Services, and Career Development to resolve issues to achieve daily goals
• Support the preparation of student records for annual audit
• Provide recommendations to Management regarding policy and procedures
• Make best use of debt management tools and reporting
• Complete special projects as assigned
• Serve as a lifelong resource to students needing assistance with loan repayment
• Other tasks as required

Other Responsibilities:

• Adhere to the policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Supervisory Responsibilities:

• No

Competencies:

• Detailed-oriented
• Ability to interact with students and staff in fast-paced environment
• A friendly, professional demeanor, verbal and written communication skills, as well as proven excellence in customer service are essential
• Ability to multitask and communicate effectively, using critical thinking and analysis skills

Education and/or Experience:

• Bachelor's Degree or an equivalent combination of education and experience preferred, but not required
• Customer service experience preferred

Computer/Equipment Skills:

• Proficient in Windows and Microsoft Office (Word, Excel, Outlook and PowerPoint) and comfortable with technology

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.

This position is based on Full Sail University’s campus in Winter Park, Florida and can be performed on a hybrid basis to work from home and from campus. Full Sail management reserves the right to end hybrid positions at any time and require employees to work from campus permanently.

Full Sail is an Equal Opportunity Employer.