AR Contact Specialist

Full Sail University; Aloma (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Full Sail University is seeking an AR Contact Specialist to support students with tuition charges and payments. You will handle calls, emails, and in-person inquiries in a fast-paced Business Office environment.

The role emphasizes accurate data entry, attention to detail, and strong communication to ensure timely payments and student satisfaction.

Qualifications

• Bachelor's degree preferred in Business Administration, Finance, or related discipline.
• Previous experience working in a customer service environment is preferred.
• Proficiency using MS Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Handles incoming calls from students and parents.
• Responds to email inquiries from students and parents.
• Assists students visiting the Business Office to make payment or ask questions.
• Assists in adding non-tuition charges to student accounts.
• Takes incoming payments for tuition and fees.
• Makes outgoing calls regarding collections or payment due as needed.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Multi-tasking

Education

Bachelor's degree in Business Administration, Finance, or related discipline

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!Summary: The AR Contact Specialist assists Full Sail students with questions related to tuition charges and payments via phone, email, and in person.Essential Duties and Responsibilities:Handles incoming calls from students and parentsResponds to email inquiries from students and parentsAssists students visiting the Business Office to make payment or ask questionsAssists in adding non-tuition charges to student accountsTakes incoming payments for tution and feesMakes outgoing calls regarding collections or payment due as neededOther Responsibilities:Adheres to the policies and procedures of Full Sail UniversityMaintains strict confidentiality of company and personnel informationDemonstrates a strong commitment to the mission and values of the organizationAdheres to company attendance standardsPerforms other duties as assignedSupervisory Responsibilities: NoCompetencies:Strong organizational, analytical, and interpersonal skillsCreative and innovative writing ability, including proofreading and editing for grammar and punctuationExceptional written and verbal communication skillsDetail orientedAbility to multi-task and work independentlyAbility to interact with staff at all levels in a fast-paced environmentEducation and/or Experience:Bachelors Degree in Business Administration, Finance, or related discipline preferred.Previous experience working in a customer service environment.Computer/Equipment Skills:Proficiency using software programs such as MS Word, PowerPoint, Excel, and OutlookEnvironmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.Full Sail is an Equal Opportunity Employer.